FAQs Page

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General Questions

Do you offer refunds?
Yes, you are responsible for returning the item and taking care of the shipping cost. If everything is returned in its original package we will refund that item(s). If the package is not in its original package the item will be under review. We DO NOT refund for shipping. If you have a complaints or are dissatisfied please email us at shop@bashinthebox.com and we will look into the matter. We value you as a customer and will do our best to fix the problem. Please allow 24-48 hours for a response.
What if my package is damaged during shipping?
We do our best to package all our boxes with care to protect all items during shipping, unfortunately we have no control over the mail carriers in transit. We cannot take responsibility for items damaged during shipping but because we value you as a customer please email us about this issue immediately at shop@bashinthebox.com and will see what we can do.
How many people does each Bash Box cater to?
It varies from Bash Box to Bash Box. Guest sizes range from 8, 10, 12, 16, and 24.
Can I order items separately?
Of course all items in a Bash Box are sold separately as well.. Feel free to contact us, we are willing to customize if possible.
Can I change or edit my order after submission?
If you feel as though you made a mistake after submission please contact us via email shop@bashinthebox.com right away and we will do our best to fix the problem. Please keep in mind we do work efficiently so we make no promises.
Do you ship internationally?
Yes
When will my order be shipped?
Orders are typically shipped within 1-2 business days with the exception of holidays. If there is a delay in shipping we will notify you right away.
What form of payments do you except?
We except Visa, MasterCard, American Express, Discover, and PayPal
What is Bash in the Box?
Bash in the Box creates and designs complete party sets for your next bash. Everything that you see in the pictures for a particular Bash Box is what you will receive in the the mail. All party items are shipped to you to take the hassle out of planning the party. Pretty awesome, right?!
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